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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.
" n2 O$ Z0 ?8 X1 P4 s2 P$ ]By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:
1 Q5 A7 t& T! v, u+ F: s: [1. Remove the UL mark from the products;" U0 v) e+ H( v4 l4 o* N
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.$ p0 T: b& |7 b+ Z! o2 c- w
2 O4 D# f; J4 U `9 mso in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
! @' v! `7 G9 a) rFinally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then....., J! U3 C% X: ]4 N+ W ]1 w. u
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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