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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.4 T. H# b. j9 _) Y
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:
, h. F4 _" n" u" Q5 U3 z1. Remove the UL mark from the products;
2 ~1 N3 T3 i) y7 c2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval., t1 o8 j/ f/ o! {$ w
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
( s) @* U3 V( b8 g" |3 L/ UFinally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....7 {. S0 z& w1 s1 M8 m# p
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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